1. No Refunds or Returns

All required fees and fulfilled orders are final. No returns will be accepted, and no refunds will be made.

 

2. Damaged or Incorrect Items

If your shipment arrives damaged, broken, or incorrect, please contact us within 48 hours of delivery.

Email: [email protected]

Include:

• Your order number

• Photos of the package & original packaging

• A brief explanation of the issue

We will investigate and resolve the issue with replacement shipment, if deemed necessary by BioGlow. 

3. Order Cancellation Policy

BioGlow does not accept cancellations once request is approved through the access portal.

Once the fulfillment process begins, we cannot cancel or offer a refund.

A cancellation in special circumstances may be possible if the order has not been processed. If you wish to request a cancellation, you must do so immediately after purchase by email:

[email protected]

 

4. Lost or Stolen Packages

We are not responsible for packages that show as delivered by the carrier but are lost or stolen.

If this occurs, please contact the carrier directly to file a claim.

• USPS: www.usps.com/help/claims

• UPS: www.ups.com/support/file-a-claim

We will help provide any additional information needed for your claim.

5. Contact Us

If you have any questions about this policy or need assistance, reach out at:

[email protected]