Shipping Policy

1. Processing Times

All requests made through the BioGlow access portal will be subject to review prior to fulfillment. Requests will be reviewed within 24 hours of request submission.

Orders will be processed only after:
– access request approval, and
– confirmation of funds via the approved method outlined in the request process

Processing times range from 1-2 business days after confirmation. Delays could occur during holidays and weekends.

Digital products (templates, PDFs, etc.) are delivered instantly via email or download link.

2. Domestic Shipping (USA)

BioGlow currently only ships orders within the United States. International users may request access to any available digital products via online link, but will not be approved for any research access request at this time.

BioGlow is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

3. Tracking Information & Address Accuracy

Once your order ships, you will receive a tracking number via email.

Customers understand that by placing an access request, he/she [customer] is solely responsible for providing accurate and complete shipping information.

4. Shipping Information

BioGlow ships orders using reputable domestic carriers (USPS, UPS, FedEx). Shipping method and necessary funding will be communicated in follow-up instructions via e-mail prior to shipping.

Estimated delivery times vary based on carrier and destination but generally range from 2-5 business days after shipping confirmation.
Please note, these times are not guaranteed.

5. Lost or Damaged Packages

If a shipment arrives:

Damaged
Incorrect
With missing components

You must email BioGlow within 48 hours –

[email protected]

You must include photos and your order number.

Upon approval, we will replace the item(s) at no additional cost.

If shipment arrives in unsatisfactory condition, BioGlow will work with the carrier to investigate the issue. BioGlow will communicate this process with customer and handle any resolutions as we deem necessary.

BioGlow is not responsible for packages marked “delivered” by the carrier.

6. Digital Product Delivery

Digital purchases are delivered instantly via:

Download link
Email

If you experience any issues, contact:

[email protected]

7. Cancellations

Due to the nature of this industry, BioGlow does not accept cancellations once the access request has been approved. If you feel you have made an error, you must email us within 1 hour of placing your submission of access request.

Once processing has begun, it cannot be cancelled.

Digital products cannot be canceled due to immediate access.

8. Questions

For shipping questions:

[email protected]